Building a Culture of Clinical Excellence: A Leadership Approach
Clinical excellence isn't achieved by one surgeon working in isolation. It's built by an entire team committed to the same standard of care. Think about it this way: you might perform a technically perfect procedure, but if your patient feels rushed during consultation, confused about post-op instructions, or ignored when they call with concerns, have […]
Systems of Excellence: Building the Foundation for Exceptional Care
The Deceptive Nature of Excellence One of the most profound insights I've encountered comes from James Clear's work on Atomic Habits: "You don't rise to the level of your goals or expectations. You fall to the level of your systems." This principle resonates deeply in our surgical practices, where consistency matters more than occasional brilliance. […]
